Go Hilton com is available to employees at Hilton corporate offices and its owned and managed properties. It is also available to hotel owners in the Owners Club and employees of franchisees who work on the property at independently owned and operated franchised properties in the Hilton portfolio.
Who is eligible of go hilton com
Eligible Participants ("Team Members") can take advantage of all Go Hilton privileges, including Team Member room rates, Family & Friends room rates, and Food & Beverage (F&B) discounts. The following groups are Eligible Participants:
Active employees at Hilton corporate offices, Hilton owned/managed properties, Hilton Grand Vacations (HGV) locations, and active on-property employees at independently owned and operated franchised hotels. This includes all regular full-time and part-time staff and seasonal staff, as long as they are employed by Hilton and/or the hotel and work a regular schedule.
All active business partners working at Hilton Reservations & Customer Care (HRCC) centers
Owners Club Members
The following groups are NOT Eligible Participants, so they cannot access Team Member rates or F&B discounts. However, they would be eligible for Family & Friends rates if added as authorized users by an Eligible Participant.
Family and friends of Eligible Participants
On-call and other temporary staff who do not work a regular schedule
Independent third-party contractors employed by Hilton and/or the hotel, even if they have a Hilton e-mail address
Above property franchisees and management company representatives not working on the property
Whether Members eligible for discounts after leaving Hilton
With Go Hilton's long-term travel plan, long-term service team members will get discounts. Team members with 10 to 20 years of service can enjoy the price of Hilton family and friends, and enjoy 70 room nights for life in each calendar year.
Team members with 20 or more years of service can use the Go Hilton Hotel team member price, up to 30 room nights per the calendar year, family and friends prices, up to 70 room nights per the calendar year.
The above service life requirements are applicable to the comprehensive services of Hilton office, Hilton owns/managed hotel or chartered hotel in Hilton brand portfolio. The discount price only applies to qualified team members who have left their jobs; the discount price cannot be offered to their families and friends.
Qualified team members leaving the hotel must be present to use these prices, and they still need a Hilton Honorary Account to log on to the Go Hilton Reservation Website. All other criteria apply to the booking rules and conditions of Hilton Hotel.
How does the team member get started of go hilton com
You can enjoy Hilton's travel plan with just a few clicks. Qualified participants ("team members") only need a lobby user ID and team member Hilton Honor Account (or applicable owner Hilton Honor Account). This will allow you to set and access discounts and approve family and friends. Visit the Go Hilton Plan page in the lobby for more information and start.
If you don't have a Lobby User ID yet contact your manager or Identity Management (IDM) Property Administrator for help.
Whether my family and friends eligible for any discounts
Eligible Participants' approved family and friends are eligible for Family & Friends room rates. The family/friends just need a standard Hilton Honors account and need to be added to the Eligible Participant's Family & Friends list. See "What do my family and friends need to get started?" for more details.
Family and friends just need a standard Hilton Honors account and should ask an Eligible Participant ("Team Member") to approve them for booking Family & Friends room rates. They should give their name and Hilton Honors number exactly as they appear on their account or the approval will not go through. If family and friends do not have a Hilton Honors account yet, they can sign up at HiltonHonors.com/join.
After your family or friends have been added to your list, they will be able to book Family & Friends rates on the Go Hilton booking site without notifying you. Consider asking them to let you know when they book, or add them before their booking and then remove them once their booking is complete. They only need to be on your list at the time of booking, not at the time of the actual stay. This will help you keep track of how many Family & Friends discounted room nights are remaining from your annual allotment.
How do I make, change or cancel Go Hilton reservations
Eligible Participants ("Team Members") and approved family and friends each log in at the Go Hilton home page with their own Hilton Honors sign in and password to manage their reservations. All reservations, changes, and cancellations must be made online at the Go Hilton web site. The Hilton Reservations & Customer Care (HRCC) center will not be able to assist with reservations for Team Member or Family & Friends rates.
Guests staying under Team Member or Family & Friends rates just need to present a photo ID at check-in. Other authorization forms (including the old paper Passports) aren't required for anyone.
Team Members must be present at check-in and for the duration of Team, Member rate stays. Non-Team Members, family/friends, etc., cannot use Team Member rates.
Approved family and friends can travel without the authorizing Team Member when staying under their own Family & Friends rates, but the family/friends do need to make their reservations by signing into the Go Hilton booking site with their own Hilton Honors account.
What are the discounted rates per night per room
The standard Team Member rates are:
$35 for Hampton, Hilton Garden Inn, Homewood Suites, Home2 Suites and Tru by Hilton
$45 for Hilton Hotels & Resorts, DoubleTree, Embassy Suites and Tapestry
$55 for Curio, Canopy and Hilton Grand Vacations
$75 for Waldorf Astoria and Conrad
Team Member rates are per room per night up to the maximum allowed occupancy per room; they are not per person.
Team Member rates quoted above are before including any necessary taxes.
Any applicable resort fees are to be waived for Team Member rates (resort amenities should still be made available to Team Members).
For hotels in the EMEA and APAC regions, the Team Member rate includes breakfast for all guests in each room up to each room's maximum allowed occupancy.
Team Member rates may be higher for certain hotels with above-average operating costs or where necessary based on local tax regulations.
The Family & Friends rate is 50% off the Best Available Rate (BAR) / Flexible Rate. BAR /Flexible Rate is the lowest advertised rate that is subject to the hotel's standard cancellation policy.
The Family & Friends rate does not include breakfast.
The Family & Friends rate might be higher than 50% off BAR in certain locations based on local tax regulations.
Extra Team Member rates and Extra Family & Friends rates
"Extra" rates are additional Team Member and Family & Friends rooms that hotels have the option to offer at their discretion based on business needs. This means availability and search results for these rates will vary widely. The rates are the same as the usual Team Member and Family & Friends rates.
The great news is these "Extra" rates do NOT count against your annual room night allotments, so you and your family/friends may want to prioritize these rates for booking first if you see them. The "Extra" rates will appear on the initial search results page as "EXTRA TEAM MEMBER" or "EXTRA FAMILY-FRIENDS" and on the next room details page as "GO HILTON EXTRA TMTP" or "GO HILTON EXTRA FFTP."
The "Extra" rates are combined with and treated like "regular" Go Hilton rates for all other standards Go Hilton booking rules, including the maximum number of rooms per hotel stay and a maximum number of consecutive nights per hotel stay.
When can I book and where to stay
You can make reservations up to one year in advance, based on availability. More rooms could be added regularly, so be sure to check back.
You can receive discounted rates at any Hilton branded hotel globally, based on availability, except for the hotel where you are regularly employed. However, your approved family and friends can book Family & Friends rates at the hotel where you are regularly employed.
Occasionally, a hotel may find itself in an overbooked situation. All Team Member and Family & Friends rate reservations in such situations are to be honored as any other reservation for a Hilton Honors member. Thus, Hilton Honors Relocation & Recovery policies apply the same to Team Member and Family & Friends reservations as to any other reservation type for overbooked situations. The guest should be relocated to another local hotel within a reasonable distance with all the usual Hilton Honors walk benefits based on the guest's tier status.
How many rooms and nights can I book for each hotel stay
For each hotel stay, Eligible Participants ("Team Members") may reserve up to two Team Member rate rooms and up to two Family & Friends rate rooms, for a total of up to four rooms. Approved Family & Friends may reserve up to two Family & Friends rate rooms per hotel stay. Program users may not book rooms for themselves at different hotels for the same stay dates regardless of the rate booked.
For each hotel stay and based on availability, Eligible Participants ("Team Members") can book up to seven consecutive nights at Team Member rates and up to seven consecutive nights at Family & Friends rates, for up to fourteen consecutive nights total. Approved Family & Friends may stay for up to seven nights in a row under Family & Friends rates.
How should I track usage of room nights?
To view the total number of room nights you and your family and friends have booked and/or used, visit the Lobby > My Applications > Go Hilton Account (Enroll/Manage). All Hilton Honors members, including you and your family and friends, can also monitor their activity by signing into their own Hilton Honors account at www.hiltonhonors.com and looking at Reservations and Past Stays under the My Stays section.
Each room counts as one room night. For example, booking two rooms for one night counts as a total of two-room nights; booking two rooms for two nights counts as a total of four-room nights, etc. Also, nights booked and/or used with "Extra" Team Member or "Extra" Family & Friends rates are not included in your annual room night counts since "Extra" rates do not count against your annual allotments.
Are there Food & Beverage (F&B) discounts
The program offers Eligible Participants ("Team Members") an F&B discount of 50% globally. The discount applies to restaurants at owned, managed and franchised hotels, but is only for restaurants that are under the same management company as the hotel (i.e., does not include leased restaurants). Please check with the hotel or restaurant staff beforehand to see if the discount applies.
Eligible Participants ("Team Members") must be staying at the hotel under a Team Member rate or Family & Friends rate and must be present at the restaurant. The F&B discount can be applied for up to six people in a party, including the Eligible Participant ("Team Member"). Just show your photo ID and a current Team Member Hilton Honors card (or Owners Hilton Honors card if applicable) to receive the discount.
Either a physical card or a virtual card from the Hilton Honors app is acceptable. If you do not have your physical or virtual Team Member Hilton Honors card yet because you enrolled recently, you must show your Team Member Hilton Honors enrollment confirmation e-mail.
The F&B discount does not apply to minibars or room service. In the United States or locations were not allowed by law, the F&B discount does not apply to alcohol.
What about Hilton Honors Points
For stays under Team Member and Family & Friends room rates, Hilton Honors credit will be granted for the stay and Points will be awarded for the room rate and incidentals. (Please note Points will not be earned for incidentals at Hampton, Homewood Suites, Home2 Suites, and Tru.)
Tips & Tricks
Here are some Tips & Tricks for getting the most out of Go Hilton.
Use the Flexible Dates Feature.
Mix & Match Rates.
Mix It Up.
Use the Flexible Dates Feature. Create a one-night search and check the Flexible Dates box. That way, you can see day-by-day availability and make sure you're getting the best rates for every night of your stay. This helps because if even one night does not have the discounted rate available for a multiple-night search, the entire search will come back with "no results" listed.
Mix & Match Rates. The Team Member rate may not be available for consecutive nights, but the Family & Friends rate might be there for other nights in your stay. You may have to create separate bookings with different rates across nights, but you'll save more! Have Hilton Honors Points or an American Express co-branded credit card? Consider using Points or perks such as co-branded card anniversary reward nights in addition to your Go Hilton Rates for higher demand dates.
Be Flexible. Try to book as far in advance as possible and check Go Hilton often as inventory can change frequently. More rooms might become available closer to the stay date and especially within 60 days of arrival since that is when most inventory opens up. Also, consider planning your trip around availability rather than planning a trip and then searching availability. Look at the calendar and plan for seasons and days of the week when there might be more inventory.
Mix It Up: In destinations where Hilton offers multiple hotels, consider breaking up your stay among different hotels to stay where the lowest rates are offered AND to experience different brands.
Other web page resource
Sign In - Team Member - Hilton Honors: https://secure3.hilton.com/en/tm/customer/login/index.htm